Pen Y Bont Inn 01558 821541

Privacy Policy

1. Introduction

Pen Y Bont Inn (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, contact us, or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Information We Collect

Information You Provide

We may collect:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Booking details
  • Event requirements
  • Dietary requirements and allergy information
  • Payment information (processed securely by third-party providers)

Information Collected Automatically

When you visit our website, we may collect:

  • IP address
  • Device type
  • Browser information
  • Website usage data
  • Pages viewed
  • Referral source
  • Cookie information

3. How We Use Your Information

We use your information to:

  • Manage bookings and reservations
  • Process accommodation stays
  • Manage restaurant and event bookings
  • Respond to enquiries
  • Provide customer support
  • Improve website performance
  • Meet legal obligations
  • Prevent fraud and misuse
  • Send marketing communications where permitted

4. Sharing Your Information

We may share personal information with:

  • Booking system providers
  • Payment processors
  • Website hosting providers
  • IT service providers
  • Professional advisers
  • Regulatory bodies where required by law

We never sell your personal information.

5. Data Retention

We retain personal data only for as long as necessary:

  • Booking records for legal and accounting purposes
  • Customer communications for operational purposes
  • Marketing records until consent is withdrawn

Data is securely deleted when no longer required.

6. Security

We implement appropriate technical and organisational measures to protect personal data from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

Requests can be made using the contact details provided on our website.

8. Complaints

If you are dissatisfied with how we process your personal information, you may contact:

Information Commissioner’s Office

ICO Website

UK GDPR POLICY

1. Data Controller

Pen Y Bont Inn is the Data Controller responsible for determining how personal data is collected and processed.

2. UK GDPR Principles

We process personal data according to the following principles:

Lawfulness, Fairness and Transparency

Personal data is processed lawfully and transparently.

Purpose Limitation

Data is collected for specified, legitimate purposes only.

Data Minimisation

Only information necessary for the stated purpose is collected.

Accuracy

We take reasonable steps to keep personal information accurate and up to date.

Storage Limitation

Information is retained only as long as necessary.

Integrity and Confidentiality

Appropriate security measures protect personal data.

Accountability

We maintain policies and procedures demonstrating compliance with UK GDPR.

3. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Contract

To fulfil bookings, reservations, accommodation and event services.

Legal Obligation

To comply with taxation, accounting and legal requirements.

Legitimate Interests

To operate and improve our business and website.

Consent

For marketing communications and non-essential cookies.

4. Data Subject Rights

Individuals have the right to:

  • Access personal information
  • Correct inaccurate information
  • Erase information where applicable
  • Restrict processing
  • Object to processing
  • Receive data in a portable format
  • Withdraw consent

5. Data Breaches

Any personal data breach will be investigated promptly.

Where required by law, breaches will be reported to the ICO and affected individuals within the statutory timescales.

6. International Data Transfers

Where personal data is transferred outside the UK, appropriate safeguards will be implemented in accordance with UK GDPR requirements.

COOKIE POLICY

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly and improve user experience.

2. How We Use Cookies

We may use cookies to:

  • Enable website functionality
  • Remember user preferences
  • Analyse website traffic
  • Improve website performance
  • Support marketing activities

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for website operation and cannot be disabled.

Examples:

  • Security cookies
  • Session management cookies
  • Booking system cookies

Analytics Cookies

These help us understand website usage and improve performance.

Examples:

  • Page visits
  • Visitor behaviour
  • Website performance statistics

Functional Cookies

These remember user preferences such as:

  • Language settings
  • Display preferences
  • Previously entered information

Marketing Cookies

These may be used to:

  • Measure advertising effectiveness
  • Deliver relevant advertisements
  • Track campaign performance

Marketing cookies are only used with your consent.

4. Third-Party Cookies

Some cookies may be placed by third-party services including:

  • Website analytics providers
  • Booking systems
  • Social media integrations
  • Payment providers

These providers have their own privacy policies.

5. Managing Cookies

Most browsers allow you to:

  • View cookies
  • Delete cookies
  • Block cookies
  • Control cookie preferences

Disabling certain cookies may affect website functionality.

6. Cookie Consent

When you first visit our website, you will be presented with a cookie consent banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage cookie preferences

Your consent choices can be changed at any time.

7. Updates to This Policy

We may update this Cookie Policy periodically to reflect legal, technical or operational changes.

Updated versions will be published on our website.

Contact Information

Pen Y Bont Inn
Website: www.penybontinn.co.uk

Document Version: 1.0
Effective Date: 1 June 2026
Applicable Law: England and Wales, UK GDPR, Data Protection Act 2018, and PECR Regulations.